Increasingly, we see that the “soft side” of leadership (how things are done) has serious performance and financial consequences.

Beyond all the communication and feedback tools and techniques leaders learn and practice, it is the underlying assumptions, attitudes and expectations which color every action and reaction….often with unintended consequences.

Participants in my “Leaders Coaching Leaders Workshop” are often surprised about how much their attitudes elicit unexpected responses. They learn how much their team’s mis-communications and conflicts sap attention and energy from the work at hand.

“It’s All About the How” is a web radio interview that focuses on ways to understand and address this increasingly important challenge.

Please listen and let me know what you think.